Terms of Use

1. Shared media storage and private DJ audio availability

Shared media storage, private DJ audio uploads and paid capacity purchases are available only when enabled for the account. Check the capabilities, quota and purchase availability shown in your account before relying on these features.

The shared media policy applies only when enabled for the account. Under that policy, an eligible active Photographer Plus account includes 1 TB (1,000,000,000,000 bytes) shared across photos, video and enabled owned audio. Additional capacity, reservations and pending deletions are shown in the account. Existing accounts are not automatically migrated by publication of these terms; the legacy Photographer Plus gallery and archive rules continue to apply until an authorized transition with the applicable notice. No unlimited shared capacity is promised.

Paid capacity can be purchased only when the account enables purchasing and shows a verified price, currency, billing interval and applicable terms before confirmation. No purchase or migration occurs merely by reading this page. You must keep an independent backup. Archive and restore rules for photo galleries do not automatically apply to owned DJ audio.

For enabled private DJ audio uploads, the uploader must have the rights to copy, store and share each recording with the authorized project participants. A client approval does not grant copyright or a licence for public performance, distribution or use in a film. The business user is responsible for obtaining any required licences. Hitbook does not grant music rights or extract audio from third-party links.

2. Photographer Plus photo cloud terms

Photographer Plus is a $59.99 monthly web subscription purchased by web checkout through Stripe. It includes Premium features. Gallery uploads are available only through the Hitbook desktop application and are not sold as an Apple App Store or Google Play in app purchase.

Photo Cloud is provided for active gallery delivery, client selection, Album Studio, and print workflows. It is not a general backup service. You must maintain your own independent backup and have all rights, permissions, and notices required for every image you upload.

3. Video Studio managed storage

Every account may use 2 GB of included managed Video Studio storage for finished client review files. Additional capacity is a web billed storage add on at 15 USD per month for each additional decimal 1 TB unit. Quantity is repeatable, so a user may purchase 1 TB, 2 TB, 3 TB, or more. Billing is for reserved capacity and not a promise that every byte will be used.

Usage is measured from retained physical bytes across every stored version. A 500 GB master plus 50 GB of another retained version uses 550 GB. Generated teasers and playback copies also count while stored. Deleted versions and copies stop counting after deletion is completed. Hitbook sends usage notices at 80% and 95%, blocks new uploads at the confirmed capacity, and keeps viewing, export, and deletion available.

Managed Video Studio accepts finished MP4 or MOV files with H.264, H.265, or ProRes video at supported 8, 10, or 12 bit depth; audio may be present. Hitbook validates the uploaded format and may create a short teaser and a playback-compatible copy while retaining the uploaded original. The same storage rules apply when a video has not yet been linked to a project. Playback compatibility can still vary by device, especially for H.265 and 10 bit files.

Managed video objects are stored in private Cloudflare R2 and delivered directly through controlled access. Cancellation or downgrade stops future renewal and returns capacity to the included 2 GB after the paid period and payment status end. Existing files are not automatically deleted merely because usage exceeds the new capacity, but new uploads remain blocked until the user exports, deletes versions, or purchases sufficient confirmed capacity. Account closure and deletion requests remain subject to the documented export, notice, legal hold, security, audit, and backup rules.

Video Studio managed storage is for finished review and revision files. General project files, raw footage, camera originals, edit projects, and bulk working material remain in the user connected Google Drive or Dropbox workflow where available.

When the owner confirms deletion of an entire Film Studio workflow, Hitbook removes its active studio, versions, review comments, film-specific music selections, and studio chat, and deletes managed Cloudflare R2 media and drawings held only for that film. Eligible Google Drive files linked only to the film, including uploaded music, are moved to Drive Trash; shared files and music libraries remain available elsewhere. Event-linked team roles are detached, while financial evidence may block deletion and financial or audit records remain under applicable retention rules. A provider or database failure may interrupt cleanup after some files are removed. Hitbook makes up to five automatic processing attempts; unresolved failures require operator review, and the owner can view the deletion status. Export and keep independent copies before confirming; Hitbook does not guarantee recovery from Drive Trash.

4. Agreement and service scope

Welcome to Hitbook. These Terms of Use are a legal agreement between you and HITBOOK INC, a Delaware C Corporation with its principal office at 1111 B South Governors Ave, STE 2885, Dover, DE 19904, USA.

By accessing or using the Service, you agree to these Terms. If you use the Service for a business, studio, production company, venue, print house, or other organization, you represent that you are authorized to bind that organization.

You must be at least 18 years old and have legal capacity to use the Service. If applicable law gives you mandatory consumer rights, nothing in these Terms limits those rights.

5. Accounts, authority, and security

You are responsible for providing accurate account, business, billing, tax, contact, and profile information and keeping it current.

You are responsible for maintaining secure passwords, protecting your devices, reviewing team permissions, limiting admin access, logging out from shared devices, and promptly reporting unauthorized access.

Business users are responsible for actions taken by invited team members, admins, employees, freelancers, subcontractors, collaborators, and users under their workspace, except where caused solely by Hitbook breach of these Terms.

6. Production Book clients and business user responsibility

If you access Production Book as a client, customer, guest, contact, event participant, family member, collaborator, or invited person of a Hitbook business user, your primary relationship is usually with that business user.

Hitbook provides the technology platform only. Hitbook is not a party to the underlying service agreement, event agreement, photography agreement, videography agreement, production agreement, payment arrangement, refund arrangement, or other business relationship between you and the business user.

The business user is responsible for the content, pricing, deliverables, timelines, contracts, invoices, payment requests, approvals, media, files, communications, and services presented to you through Production Book.

7. Platform role and no professional advice

Hitbook provides software tools, workflow infrastructure, communication features, discovery features, marketplace features, document tools, media workflows, payment status tools, and operational dashboards.

Hitbook is not a party to transactions, jobs, engagements, contracts, deliverables, employment relationships, supplier relationships, client relationships, service disputes, refunds, chargebacks, or production outcomes between users and third parties.

Hitbook does not provide legal, tax, accounting, financial, insurance, employment, labor, safety, professional licensing, or compliance advice. Templates, workflows, AI outputs, dashboards, calculations, suggestions, and examples are provided for operational convenience only.

Using Hitbook to manage a project, send a proposal, collect a signature, track a payment, host a gallery, run an album workflow, or message a supplier does not make HITBOOK INC the provider of that creative, production, print, event, or supplier service.

8. Platform only status and exclusion of responsibility for user, client, and supplier services

HITBOOK INC provides a technology platform only: a management system and marketplace tools for creative professionals and their clients. Hitbook is not a photography studio, videography company, print house, venue, event planner, travel agency, insurer, bank, seller of creative services, employer, staffing agency, broker, agent, partner, joint venturer, or guarantor of any user, client, freelancer, subcontractor, supplier, or third party.

HITBOOK INC implements commercially reasonable security and operational measures for the platform. That effort does not mean Hitbook is your sole backup, your archive, your insurer, or the party responsible for who you hire, who you share files with, or the quality of third party work.

To the fullest extent permitted by applicable law, HITBOOK INC is not responsible for, and you release HITBOOK INC from, claims arising from services, products, deliverables, quality, timing, no shows, lateness, pricing, taxes, refunds, cancellations, chargebacks, warranties, licenses, insurance, employment status, safety, lost files, missing backups, unauthorized sharing, or outcomes provided by any user, client, collaborator, freelancer, subcontractor, print house, editor, designer, supplier, venue, or other third party.

Nothing in this section limits liability that cannot be limited under applicable law, including fraud or willful misconduct by HITBOOK INC, or non-waivable consumer, product, or privacy rights that apply to your paid subscription relationship with HITBOOK INC itself.

9. Payments, subscriptions, billing, and processors

The Service may support different payment flows. It is important to distinguish payments made to Hitbook from payments made by clients to business users.

Payment processing is subject to the terms, privacy policies, technical rules, risk reviews, disputes, chargeback procedures, refund rules, and availability of the applicable payment provider.

10. Accounting records, residency, and corrections

The Israeli (IL) cell is the only active accounting cell. Before activation of any future EU or US cell, Hitbook will verify the business legal domicile and tax registration and bind the business to one cell; user, device, language and IP do not determine it. You must provide accurate legal and tax information and may not use another business cell to bypass applicable requirements.

Issued invoices, receipts, credit documents, allocation records and their audit trail are not silently overwritten or deleted. Corrections use a linked cancellation, credit or replacement workflow. The active Israeli accounting cell stores protected financial records in Israel for at least 7 years, or longer where applicable law requires. Closing the account does not remove records subject to mandatory retention; available exports remain subject to identity, authority and legal checks.

11. Retained accounting evidence, access, and deletion

Retained-evidence features apply when enabled for the business account. Accounting evidence includes issued originals, later allocation copies, uploaded customer-signed credit copies, review decisions and acknowledgement audit records. A later copy does not replace the issued original; uploading or viewing a copy does not establish customer acknowledgement. A recorded review and acknowledgement are separate steps. Historical evidence exports do not determine eligibility for a current report.

Private accounting PDFs and retained credit copies use Google Cloud Storage; linked accounting metadata and review records use MongoDB. This processing includes document identifiers, customer and business details, signatures where present, integrity checks, actor identifiers, timestamps, IP addresses and browser information for accounting, authorized access, verification and audit. The existing Israeli accounting residency commitments apply; other processing and international access remain subject to the disclosed subprocessor and transfer rules.

A business accounting export requires authority over that business. A personal-data access request concerns the requesting person and does not grant access to another business account or all its customer records. Exports can be partial because of size or record limits, missing files, integrity failures or unavailable retained versions; check coverage and warnings and request assistance for missing records. An export describes retained historical evidence, not current report eligibility.

Account cancellation, downgrade, deletion or removal of project media does not erase accounting evidence subject to legal retention or a lawful hold. Retained identifiers can remain necessary to link an original, a copy, a review and an acknowledgement. An interrupted or incomplete deletion requires operator review and must not be treated as completed erasure. Existing legal retention periods and rights of access after cancellation are not reduced by these rules.

Financial evidence is separate from photo, video and DJ audio capacity, archive schedules and restore times. No new capacity entitlement, fee or purchase is created by these disclosures. Exporting a ZIP, retaining a file version or seeing a backup status is not a completed restore. Keep independent copies and request authorized recovery assistance when needed; recovery depends on retained data, access checks and provider availability. No fixed restore time or unlimited storage is promised here, and mandatory backup and recovery duties remain applicable.

12. Mandatory Israeli consumer cancellation rights

This section applies only where you qualify as a consumer and mandatory Israeli consumer law applies to the transaction. It does not convert a business purchase into a consumer transaction. For a qualifying remote service transaction, statutory cancellation rights may generally be exercised within 14 days after the transaction or receipt of the required disclosure document, whichever is later. A longer statutory period may apply to a qualifying senior citizen, new immigrant, or person with a disability when the legal conditions are met.

A cancellation request may be submitted through the in-product online cancellation control or by email to support@hitbook.io. Where permitted by law, cancellation fees may not exceed the lower of 5% of the transaction price or NIS 100; no cancellation fee applies for a defect, nonconformity, or failure to provide the service on time. If service performance has begun, the consumer may be charged the proportionate amount for service already provided. Mandatory rights and remedies prevail over inconsistent wording in these Terms.

13. Marketplace, jobs, freelancers, and hiring

Hitbook may provide features that allow users to post jobs, invite freelancers, apply for work, submit bids, accept assignments, manage crew, discover suppliers, publish services, and collaborate with vendors.

Hitbook provides technology tools only and does not employ, supervise, verify, guarantee, or control any freelancer, crew member, vendor, subcontractor, producer, studio, client, applicant, print house, designer, editor, or other third party.

Hitbook is not an employer, staffing agency, agent, broker, union, payroll provider, background check provider, professional licensing body, insurer, tax adviser, or party to the work relationship.

14. Producer, subcontractor, team, and permissions

Hitbook may support Producer Account features and collaboration workflows for business owners, producers, employees, freelancers, subcontractors, designers, editors, print houses, vendors, and other collaborators.

Access to project data may depend on roles, permissions, assignments, workspace settings, project settings, and feature configuration selected by the business user.

If you invite or assign employees, freelancers, subcontractors, producers, designers, editors, print houses, vendors, or other collaborators, you are responsible for ensuring that their access is appropriate, lawful, and limited to the intended purpose.

15. Album Studio, Video Studio, and Print House workflows

The Service may include production tools for album, video, design, post production, print house, supplier, and delivery workflows. These tools are workflow tools only.

Business users remain responsible for creative decisions, client instructions, rights clearance, quality review, approvals, final files, production instructions, backups, supplier coordination, and delivery details.

16. Media, galleries, files, and external links

You retain ownership of photos, videos, audio, documents, gallery selections, album files, video files, project files, messages, and other content you submit, subject to the limited licenses in these Terms.

Media uploaded to the Service may identify clients, guests, minors, family members, employees, contractors, collaborators, vendors, or other third parties. Users are responsible for ensuring they have all rights, permissions, model releases, parental consents, licenses, notices, and lawful basis needed to upload, share, publish, or process that media.

Users are responsible for the permissions, availability, legality, accuracy, and privacy settings of external links and embedded content they add to the Service.

17. Contracts, electronic signatures, and approvals

Hitbook may provide tools for proposals, contracts, electronic signatures, OTP verification, payment confirmations, gallery selections, album approvals, video approvals, revision approvals, production approvals, and project status approvals.

Certain actions taken through Hitbook or Production Book, such as clicking approve, accept, sign, submit, pay, confirm, select, request revision, approve album, approve video, or similar actions, may be used by the business user as evidence of your instruction, consent, approval, or authorization.

You are responsible for reviewing the relevant information before taking such actions. Business users are responsible for ensuring that the person taking an action through the Service is authorized to do so.

18. AI and automated features

Hitbook may provide AI assisted and automated features for registration assistance, lead detection, customer support, content generation, message analysis, proposal help, project summaries, profile building, supplier matching, workflow assistance, and record creation.

AI and automated features should not be relied upon as the sole basis for legal, financial, tax, accounting, employment, safety, payment, contract, refund, invoice, or operational decisions.

AI features must not be used to finalize contracts, send binding offers, issue invoices, change payment records, approve refunds, modify financial records, assign legal responsibility, or take other high impact actions without appropriate human review and confirmation, unless the feature expressly requires user confirmation.

19. User content, public areas, and license

You are responsible for all content you submit, upload, publish, embed, link, send, display, request, approve, or make available through the Service.

You represent that you have all rights, licenses, permissions, notices, consents, model releases, location permissions, intellectual property rights, privacy rights, publicity rights, and lawful basis needed for your content and your use of it through the Service.

20. Messaging, Meta, notifications, and delivery

The Service may support in app messaging, emails, SMS, OTP, push notifications, WhatsApp, Instagram, Facebook Messenger, Meta Business integrations, client portal messages, real time updates, and other communications.

SMS, email, push, WhatsApp, in app message, and notification delivery may be delayed, blocked, filtered, rejected, undelivered, duplicated, or affected by providers, carrier networks, recipient settings, spam filters, device settings, internet connectivity, business account status, template review, platform policies, or third party outages. Hitbook does not guarantee delivery of every communication.

21. Integrations, APIs, automations, mobile, and desktop apps

The Service may support third party integrations such as Google authentication, Gmail, Google Calendar, Google Drive, Dropbox, Meta Business integrations, payment providers, storage providers, contacts, calendar tools, email providers, productivity tools, APIs, webhooks, and automations.

When you connect third party integrations, you authorize Hitbook to access, process, transmit, display, store, and sync information from those services as needed to provide the requested integration. Your use of connected services remains subject to their own terms and privacy policies.

22. Financial tools and workspace separation

Financial, accounting, tax, invoice, expense, profit, currency, payment status, dashboard, and reporting features are provided for operational convenience only and do not constitute accounting, tax, legal, financial, audit, payroll, employment, or compliance advice.

The accounting, tax, invoice, expense, profit, currency, and dashboard features may be incomplete, delayed, configured incorrectly, or unsuitable for your jurisdiction or business type.

Business users are responsible for verifying all amounts, tax rates, invoices, receipts, reports, payment statuses, refunds, exchange rates, expense records, profit calculations, and legal requirements with qualified professionals.

If you manage more than one multi business, brand, workspace, or legal entity through Hitbook, you are responsible for configuring each workspace correctly, maintaining separation of records, using the correct tax, payment, billing, legal, and client information, and ensuring users only access the appropriate workspace.

23. Usage limits, export, backups, and availability

Some features may be subject to usage limits, storage limits, fair use limits, file size limits, AI usage limits, messaging limits, SMS limits, email limits, API limits, rate limits, plan limits, geographic limits, or provider limits.

We may throttle, limit, suspend, remove, archive, reject, downgrade, or require an upgraded plan where usage creates excessive cost, technical burden, abuse risk, security risk, legal risk, provider risk, or degraded service for other users.

You are responsible for exporting and backing up your data before canceling, closing, downgrading, losing access to, or allowing non payment on your account. We do not guarantee that all data, media, messages, workflows, files, contracts, or approvals will remain available after account closure, suspension, non payment, or termination.

24. Security, acceptable use, and prohibited conduct

You may use the Service only for lawful business, creative, operational, marketplace, communication, client, and production purposes consistent with these Terms.

Do not use the Service to violate law, infringe rights, harass, threaten, defame, mislead, impersonate, spam, phish, distribute malware, exploit minors, publish unlawful content, bypass security, gain unauthorized access, interfere with providers, or misuse private information.

25. Suspension, termination, and account closure

You may stop using the Service at any time. You remain responsible for fees, obligations, content, records, exports, and commitments incurred before closure.

We may suspend, restrict, downgrade, disable, remove, or terminate access with or without notice where we believe there is non payment, chargeback abuse, fraud, illegal activity, security risk, policy violation, storage abuse, spam, harassment, unauthorized access, misuse of AI, misuse of Meta messaging, violation of third party terms, or risk to the Service, users, providers, or third parties.

Termination does not cancel obligations already incurred, including unpaid fees, payment obligations, tax obligations, confidentiality obligations, intellectual property obligations, user content responsibilities, indemnity, dispute terms, and liability limitations.

26. Intellectual property and feedback

The Service, including software, design, workflows, interfaces, trademarks, logos, documentation, templates, systems, databases, and underlying technology, is owned by HITBOOK INC or its licensors and is protected by intellectual property and other laws.

You may not copy, modify, adapt, translate, sell, lease, sublicense, distribute, mirror, frame, scrape, reverse engineer, or create derivative works from the Service except as expressly permitted by law or by us in writing.

If you provide feedback, ideas, suggestions, or improvement requests, we may use them without restriction, confidentiality obligation, or compensation to you.

27. Disclaimers, liability, and indemnity

The Service is provided as is and as available. To the fullest extent permitted by applicable law, HITBOOK INC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non infringement, accuracy, availability, reliability, and security.

To the fullest extent permitted by applicable law, HITBOOK INC and its officers, directors, employees, contractors, affiliates, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost profit damages, or for loss of data, media, files, goodwill, business, revenue, savings, or opportunities.

Our total aggregate liability for all claims arising from or relating to the Service or these Terms will not exceed the amounts you paid to HITBOOK INC for the Service in the twelve months before the event giving rise to the claim, or US $50 if you paid nothing, except where applicable law does not allow that limitation.

28. Governing law, disputes, and mandatory rights

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law rules. Subject to any non waivable rights you may have, legal proceedings must be brought in the state or federal courts located in Delaware, and you consent to those courts.

Before filing a legal claim, you agree to contact us at support@hitbook.io and attempt to resolve the dispute informally for 30 days, unless urgent injunctive relief, security protection, intellectual property protection, debt collection, or applicable law requires otherwise.

Nothing in these Terms limits any non waivable rights you may have under applicable consumer protection, data protection, subscription cancellation, refund, employment, labor, electronic signature, or local mandatory law.

29. Affiliate, referrals, changes, and contact

If you participate in any affiliate and referral program, you must comply with advertising laws, anti spam laws, platform policies, disclosure obligations, and truthful marketing rules. You may not make misleading claims about income, guarantees, official partnership, features, pricing, availability, or results.

We may reverse or deny commissions, credits, badges, discounts, or payouts for fraud, refunds, chargebacks, self referrals, fake accounts, abuse, policy violations, misleading claims, or suspicious activity.

We may update these Terms from time to time. We will post the updated Terms with a new date and provide additional notice where required by law or where changes materially affect your rights or obligations.

Contact: support@hitbook.io. Legal notices may be sent to HITBOOK INC, 1111 B South Governors Ave, STE 2885, Dover, DE 19904, USA. WhatsApp: +1 (302) 342-6683.

30. Gallery, account, and recipient rules

Each gallery is intended for one professional event or one client delivery. You may not split one event across galleries solely to evade the 20 GB gallery limit, pool unrelated businesses in one subscription, create duplicate accounts to bypass fair-use or storage controls, or resell Photo Cloud as general storage. A genuine studio team may collaborate inside the subscribed business workspace under its permissions.

If a trial, subscription, entitlement, or quota changes, new uploads may be blocked while viewing, export, restoration, notice, and the documented grace period remain available as applicable. Trial expiry alone does not authorize automatic deletion. After a paid Photographer Plus period ends, Hitbook may delete the oldest whole galleries after the documented 45 day notice and grace process until the account returns to the free quota, while protecting active workflows, exports, disputes and legal holds.

The business user controls gallery recipients and must use suitable access settings, remove access when no longer appropriate, and obtain all legally required notices, permissions, consents and authority for clients, guests, children, photographers, copyright owners, and other people represented in or given access to the gallery.

31. Rights notices and content access

A copyright, privacy, publicity, or other rights holder may send a good faith rights notice to legal@hitbook.io identifying the claimant, the protected work or right, the precise content location, the requested action, contact details, and why the use is unauthorized.

Hitbook may temporarily restrict access, preserve relevant evidence, notify the business user, request supporting information or a response, and take proportionate action. We may restore access when a claim is withdrawn or not reasonably substantiated. Knowingly false, abusive, or misleading notices may violate these Terms and applicable law.

32. Liability cap confirmation

To the fullest extent permitted by applicable law, the total aggregate liability of HITBOOK INC and its officers, directors, employees, contractors, affiliates, agents, licensors, and service providers for all claims arising from or relating to the Service or these Terms will not exceed the amounts you paid to HITBOOK INC for the Service in the twelve months before the event giving rise to the claim, or US $50 if you paid nothing.

Nothing in this section limits liability that cannot be limited under applicable law, including fraud, willful misconduct, or non-waivable consumer, product, or privacy rights.

33. Force majeure, beta features, notices, and general terms

HITBOOK INC is not liable for delay or failure caused by events beyond its reasonable control, including outages of cloud, payment, messaging, storage, AI, or network providers, denial-of-service attacks, labor disputes, war, terrorism, epidemic, government action, natural disaster, power failure, or changes in law.

Beta, preview, experimental, or early-access features are provided as is, may change or end without notice, and may be less reliable than generally available features. Do not use them as the sole basis for production-critical, legal, or financial decisions.

Material changes to these Terms will be posted with a new date. Where required by law, or where a change materially reduces your rights, we will provide at least 30 days advance notice by email, in-product notice, or another reasonable channel before the change takes effect for existing paid subscribers, unless a shorter period is required for security, legal, or provider-continuity reasons.

These Terms, together with the Privacy Policy, Cookie Policy, Data Processing Addendum where applicable, feature-specific terms, and checkout disclosures, are the entire agreement between you and HITBOOK INC regarding the Service and supersede prior or contemporaneous understandings on the same subject. If a court finds any provision unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. Provisions that by nature should survive termination survive, including intellectual property, content licenses already granted, payment obligations, disclaimers, liability limits, indemnity, governing law, and dispute terms.

You may not assign these Terms without our prior written consent. HITBOOK INC may assign them in connection with a merger, acquisition, corporate reorganization, or sale of assets. The English version of these Terms controls if there is a conflict with a translation, except where a mandatory local-language consumer disclosure or non-waivable local right requires otherwise. Subject to non-waivable rights, exclusive venue for disputes is the state or federal courts in Delaware, USA.

34. Messages, voice notes and shared locations

Send recordings, files and locations only when you have the right to share them with the participants. Voice notes may be compressed; keep your own original if its quality or preservation matters. The phone cache is not a backup. A typing or read indicator is a technical signal, not proof of receipt, listening, understanding or agreement. Message deletion cannot recall copies already obtained by recipients. Storage, access, retention and rights are described in the Privacy Policy.