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Cookie Policy

This policy explains how Hitbook uses cookies and similar technologies across all our platforms.

Last Updated: March 15, 2026

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website remember your preferences, maintain your session, and understand how you use the site. We also use similar technologies such as local storage and session storage.

Types of Cookies We Use

Essential

Strictly Necessary Cookies

These cookies are required for the website to function and cannot be disabled. They include:

  • access-token - Authentication session cookie (JWT, HttpOnly, SameSite=Lax). Keeps you logged in. Expires after 7 days.
  • pb_client_token - Client portal authentication token. Used when clients access shared galleries, contracts, or project details. Session-based.
  • key - Portal encryption key cookie. Used for secure client portal access. Session-based.
  • google-auth - Google OAuth state cookie. Used during Google sign-in flow. Expires after authentication completes.
Functional

Functional Cookies

These cookies enhance your experience by remembering your preferences:

  • refer - Affiliate attribution tracking cookie. Records which affiliate or partner referred you to Hitbook for commission purposes. Expires after 30 days. (SameSite=Lax, HttpOnly)
  • Language preferences - Stored in local storage to remember your selected language
  • Display settings - Theme preferences (dark/light mode) stored in local storage
  • Cookie consent - Your cookie consent preference stored in local storage
Analytics

Analytics Cookies

These cookies help us understand how visitors interact with our website:

  • Google Analytics (_ga, _gid, _gat) - Page views, session duration, traffic sources. Expires after 2 years / 24 hours / 1 minute respectively.
  • Sentry - Error monitoring and performance data. Collects anonymized crash reports and performance metrics. No persistent cookie; data sent via API.
Marketing

Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

  • Facebook Pixel (_fbp, _fbc) - Tracks conversions from Facebook ads and enables remarketing. Expires after 90 days.
  • Google Ads - Remarketing and conversion tracking for Google advertising campaigns.

How We Obtain Consent

When you first visit our website, we display a cookie consent banner that allows you to:

  • Accept - Enable all categories of cookies including analytics and marketing
  • Decline - Only essential cookies required for the website to function will be used. All analytics, marketing, and personalization cookies are blocked.

Your choice is saved in your browser's local storage so the banner does not appear on subsequent visits. We also record your consent decision on our server for compliance purposes.

Essential cookies cannot be disabled as they are required for the website to function. You can change your cookie preferences at any time by clearing your browser's local storage or cookies and revisiting the site, which will cause the consent banner to appear again. You can also use your browser's built-in cookie management tools for more granular control.

Managing Cookies

You can control cookies through your browser settings. Here's how:

ChromeFirefoxSafariEdge

Note

Disabling essential cookies will prevent you from logging in and using core platform features. Disabling analytics and marketing cookies will not affect website functionality but will limit our ability to improve the service and deliver relevant advertising.

Third-Party Cookies

We use services from third parties that may set their own cookies:

  • Google Analytics: For website analytics and traffic analysis. See Google's Privacy Policy.
  • Stripe: For payment processing. Stripe may set cookies for fraud prevention. See Stripe's Privacy Policy.
  • Facebook/Meta: For social features, advertising, and conversion tracking. See Meta's Privacy Policy.
  • Google Ads: For remarketing and conversion tracking. See Google's Privacy Policy.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable regulations. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about our use of cookies, please contact us:

Email: support@hitbook.io
WhatsApp: +1 (302) 342-6683
Company: HITBOOK INC, 1111 B South Governors Ave, STE 2885, Dover, DE 19904, USA
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